TERMS & CONDITIONS
These terms and conditions explain your rights and obligations in relation to AKA* and any goods purchased through the website weare-aka.com Please read them carefully. We may update these ‘Terms’ from time to time, posting them online. Your continued use of this site shall mean your agreement to any changes made and you are bound by such. You should check this page regularly to make notice of any changes we have applied. Should you proceed to purchase goods from this site you are confirming your acceptance of and compliance with all terms and conditions given.
AKA* will not be liable for defective goods unless a claim is made in writing within 30 days of receiving goods, in accordance with conditions applied under ‘Returns Policy’
Our Commitment to Privacy
weare-aka.com is totally committed to protecting the privacy and security of your personal information.
To accomplish this, we collect certain customer information that permits us to customize and enhance your on-line shopping experience and to communicate with you about our products, services, promotions and contests. We are committed to managing this information responsibly and ensuring that you are in control of your personal information and the communications you receive from us.
What This Policy Covers?
This policy describes the customer information we collect and why; how we use this information and when we share it with third parties; the choices you can make about how your personal information is collected, used and shared; and the data security, accuracy and access measures we have adopted to protect customer information under our control from loss, misuse or alteration. Please be aware that our site may contain links to other sites hosted by third parties weare-aka.com does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
Like many websites, weare-aka.com collects certain personally identifiable information when you sign in on our web sites, register for on-line shopping, place an order, participate in a competition on, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, mailing address, e-mail address and phone number, we also keep a record of your product interests and purchases on-line and automatically receive and record information on our server logs from your browser (including your IP address, weare-aka.com cookie information, and the page you requested)
HOW CAN I RETURN AN ITEM FOR EXCHANGE OR REFUND?
If you’re not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels †† intact within 30 days of purchase. After satisfactory inspection of your return, we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear in your account. Some products are non-refundable for hygiene reasons. If we find that the item has not been returned to us in a fully re-saleable condition or within the set timescale, we reserve the right to refuse a refund on the item. The item is your responsibility until it reaches us. For your own protection we recommend that you send the goods using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
†† Note when trying on items of clothing do not remove labels. Please ensure that you are not wearing perfume, aftershave or a deodorant which may leave a sent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.
†† If swing labels have been removed or tampered with a refund/return will be rejected.
†† Any item purchased with a hygiene tape which has been removed a refund/return will be rejected.
CAN I GET A REFUND ON SALE ITEMS?
Yes - All sale goods much be returned within 30 days for an exchange or refund.
I HAVE RECEIVED THE WRONG ITEM?
If the item you received is not what you originally ordered, please e-mail email@example.com quoting your order number, your name/address and telephone number, also the details of the product you wish to return. We will happily refund or exchange any item sent to you in error on our part. A refund will also be given for the postage cost of returning the item.
HOW DO I RETURN A FAULTY ITEM?
You should inspect the goods when you receive them for defects or faults. If you find a defect or fault you must tell us before wearing/using the item within 30 days of receipt of the goods. Should an item become faulty after wearing, goods will only be considered for a refund or exchange within a reasonable timescale from purchase. This will normally be no more than 30 days. AKA* will not except returns on; garments with prints damaged by ironing, garments with shrinkage due to washing, garments with damaged glitter, beading, sequins or embroidery.
Processing faulty items can take up to 14 days. Please return any item considered to be faulty to us, at the address below. Please add the reason why the item is considered to be faulty. Any item found to be faulty would receive a full refund plus postage cost.
†† Any item return as faulty that has been tampered with or damaged by the purchaser will be rejected.
WHAT IS THE RETURNS PROCEDURE?
You do not need to contact us for authorising a refund or for returns codes. Please take care when unpacking and repacking your products. Upon receipt of your purchase, you will find an invoice enclosed. With the invoice you will find a pre-printed address label. THIS IS NOT PRE-PAID. Please use this along with the invoice when returning items. If you do not have an invoice, please enclose the following information on a piece of paper:
- Your name/address and contact details
- The date you purchased the product
- Please specify the reason for returning the item
Post goods to:
AKA* - RETURNS DEPARTMENT
UNIT C8, KNOCKMORE HILL BUSINESS PARK,
9 FERGUSON DRIVE,
HOW MUCH DOES DELIVERY COST?
Listed below are the delivery charges in GBP;
£3 UK STANDARD 2-3 DAYS (FREE UK DELIVERY)
£7 UK NEXT DAY
£10 EUROPEAN DELIVERY STANDARD DELIVERY 6-8 DAYS
£15 REST OF WORLD STANDARD DELIVERY 6-8 DAYS
£20 DHL EUROPE/REST OF WORLD 1-2 DAYS
CAN I CHANGE MY DELIVERY ADDRESS?
You can only change your delivery address before you submit the order.
Once the order has been dispatched, we are unable to amend the address.
DO WE DELIVER TO BFPO & PO BOX ADDRESSES?
Unfortunately, we do not ship to BFPO & PO Box Addresses.
WHY IS MY COUNTRY NOT ON YOUR DELIVERY LIST?
This means that at this time we don't deliver to your country.
WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES?
For regions outside of the UK any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and vary from country to country. Unfortunately, we have no control over these charges, and cannot tell you what the exact cost will be (if there is any). There are no customs or import duties within the EU as we ship from the UK if the value of the product is less than £150
CAN I CANCEL & CHANGE MY ORDER?
Because we want you to enjoy your order as soon as possible, we work super-fast here at AKA* to ensure your order is picked, packed and dispatched without delay. We're really proud of this but it does mean that if you need to change any of the details in this order, we recommend that you call our Customer Service team on 0844 800 1975 or from outside the UK please call UK +44 844 800 1975 at your earliest convenience.
Unfortunately, if your order is already dispatched you will need to follow our returns and exchanges process.
CAN I ORDER A PRODUCT IN A DIFFERENT COLOUR OR SIZE?
All available products are shown on our site. If you can't see the colour or size you need, this means we don't have it.